Support

Email support@tech.halo-app.xyz and a person will get back to you, usually within two business days. It helps to mention the email address you sign in with.

Common questions

My sign-in code didn't arrive

Codes usually arrive within a minute. Check your spam or promotions folder, and make sure the address is spelled right. Codes expire after five minutes, so request a new one if it's been longer.

How do I cancel Halo Pro?

In Halo, open Settings → Plan → Manage subscription. Or, on your iPhone, open Settings → your name → Subscriptions → Halo. You keep Pro until the end of the period you've paid for.

I subscribed, but Halo still shows the free plan

Open Settings → Plan → Restore Purchases, making sure you're signed in to Halo with the same account you subscribed from.

Can I get a refund?

Subscriptions are billed by Apple, so refunds go through Apple: request one at reportaproblem.apple.com.

What counts toward my monthly captures?

Each thing you capture, and each time you regenerate a capture's questions. Retrying a capture that failed doesn't count. The free plan includes 10 a month, and Halo Pro 300. Anything you capture beyond your allowance is saved and waits until you can process it. Reviewing is always free and unlimited.

Do reviews work offline?

Yes. Your due reviews are kept on your phone and sync the next time you're online. Capturing needs a connection to build questions, but anything you save offline is kept and sent automatically once you're back.

How do I delete my data?

Delete a single capture from its screen, or your whole account from Settings → Delete account. Both take effect right away. Deleting your account doesn't cancel an App Store subscription, so cancel that as well. See the privacy policy for the details.